If you are not feeling well we completely understand. We ask that you please reach out so that we may reschedule your appointment and you are able to stay home. If you arrive at your appointment with symptoms, we will have to refuse services. In addition, if your stylist shows symptoms they will be asked to stay home for 2 weeks or test for Covid and present negative results before returning back to the salon. However our team will work together and do their best to get you all taken care of.
In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Please be mindful and give us a call at the earliest realization that you will arriving late, we will communicate with you if we need to reschedule or if you may come in. If we are running behind, we will contact you as soon as possible and reschedule if needed.
We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment so we may fill the appointment.
In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying an nonreturnable deposit worth 25% of the service you want to book. Two or more missed appointments equal being fired from the salon.
SERVICE GUARANTEE & REFUNDS
Your satisfaction is our highest priority. If you are not completely content, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.
For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately.